VISITOR-CENTRIC TOURISM

Visitor-Centric Tourism by Arjun and Milton explores the evolving landscape of tourism management with a strong emphasis on the visitor experience. In today’s competitive tourism industry, understanding visitor expectations and delivering meaningful, memorable experiences are key to long-term success. This book presents practical strategies and theoretical perspectives that place tourists at the centre of planning, development, and service delivery.

The book covers:

• Core principles of visitor-centric tourism management

• Understanding visitor behaviour, needs, and motivations

• Designing engaging and inclusive tourism experiences

• Role of service quality and customer satisfaction

• Sustainable and responsible tourism practices

• Use of technology and innovation in enhancing visitor experiences